Returns & Refunds
This page is a draft framework and should be reviewed against the final business model and product mix before launch.
Owner and legal review required
This draft content is intentionally cautious and should be replaced or approved before launch.
Different rules can apply
Standard non-faulty online goods, faulty or misdescribed goods, genuinely personalised items and hygiene-sensitive sealed items can all require different handling.
The final policy should not treat every configurable product as automatically exempt from cancellation rights.
Customer communication
State the process for reporting damage, the evidence required and how refunds or replacements are handled after review.